Your Questions, Answered

Find clear solutions to the most common questions about our product and services.

TheLeadersLab.io Help Center – FAQ

Getting Started

How do I sign up and activate my account?

Create an account at TheLeadersLab.io and choose a subscription plan. You’ll receive a confirmation email. After logging in, follow the on-screen setup to meet your CoachBot and explore the dashboard.

What should I do first once I’m logged in?

Do I need special software or hardware?

CoachBot & Practice Tools

What is the CoachBot?

Your AI leadership coach — available 24/7 (30 minutes per month). It can simulate conversations, give tailored feedback on your communication and presence, and help you prepare for high-stakes situations.

How do I start a CoachBot session?

What is the Practice Mirror?

Can I upload a pre-recorded video?

What is the Sidekick Coach and how do I use it?

How do I review my feedback reports?

Tracking Your Progress

What kind of metrics are shown in my reports?

  • Speaking clarity & filler word use
  • Confidence & energy
  • Empathy & connection cues
  • Audience engagement signals
  • Progress over time (trend charts)

How often should I use the platform?

Subscription & Billing

How does billing work?

Plans are subscription-based and auto-renew monthly for the 30 day subscription. An annual subscription is available for a one-time payment at a reduced monthly price. Cancel auto-renew at any time.

Can I pause or cancel my subscription?

Do you offer team or enterprise plans?

Privacy & Security

Who can see my recordings and reports?

Only you (and any coach you explicitly invite). We don’t share your sessions with managers or third parties.

How is my data protected?

Can I delete my data?

Troubleshooting

My microphone/camera isn’t working. What should I do?

  • Check browser permissions (allow mic/camera).
  • Refresh the page or restart your browser.
  • Try a different browser (Chrome or Edge recommended).
  • If issues persist, contact support.

Sidekick Coach won’t connect to my meeting.

My video upload is taking too long.

Advanced / Program Integration

Can I use TheLeadersLab.io alongside a human coach?

Yes we recommend it! Many users pair AI insights with human coaching. You can share session reports with your coach for deeper reflection.

Can this integrate with leadership frameworks (e.g., LPI 360)?

Will the AI replace human feedback?