Your Questions, Answered

Find clear solutions to the most common questions about our product and services.

TheLeadersLab.io Help Center – FAQ

Getting Started

How do I sign up and activate my account?

Create an account at TheLeadersLab.io and choose a subscription plan. You’ll receive a confirmation email. After logging in, follow the on-screen setup to meet your CoachBot and explore the dashboard.

What should I do first once I’m logged in?

  1. Open the Welcome Tour to learn the basics.
  2. Launch your first CoachBot Session — introduce yourself and your current leadership challenges.
  3. Try a short exercise in the Practice Mirror (e.g., introduce yourself or rehearse a meeting opening).

Do I need special software or hardware?

No additional software is required. The platform works in any modern browser. For best results, use a device with a camera and microphone. For Sidekick Coach in live meetings, you may need to enable permissions in Zoom, Teams, or your preferred platform.

CoachBot & Practice Tools

What is the CoachBot?

Your AI leadership coach — available 24/7 (30 minutes per month). It can simulate conversations, give tailored feedback on your communication and presence, and help you prepare for high-stakes situations.

How do I start a CoachBot session?

Click Start Session on your dashboard, choose a scenario (presentation, feedback conversation, team update, etc.), and begin. You’ll receive written and (if you choose video) verbal feedback.

What is the Practice Mirror?

A tool to record yourself practicing a pitch, presentation, or tough conversation. After recording, you’ll receive a feedback report on content clarity, delivery, tone, and confidence. No time limit applies.

Can I upload a pre-recorded video?

Yes. In the Practice Mirror, select Upload Video instead of recording live. You’ll get the same analysis and recommendations.

What is the Sidekick Coach and how do I use it?

Sidekick Coach integrates with Zoom, Teams, and similar platforms. Once enabled, it observes your live meeting (only for you) and shows real-time prompts on clarity, pace, presence, and emotional tone.

How do I review my feedback reports?

Go to My Progress → Session Reports. Each report includes metrics, narrative feedback, and suggestions. You can download or export reports if needed.

Tracking Your Progress

What kind of metrics are shown in my reports?

  • Speaking clarity & filler word use
  • Confidence & energy
  • Empathy & connection cues
  • Audience engagement signals
  • Progress over time (trend charts)

How often should I use the platform?

For role play scenarios with your CoachBot, there is a 30-minute limit per month. You might complete three 10-minute sessions over the month to observe your progress or allocate more time with your CoachBot before having a crucial conversation with a team member. All other features including the Practice Mirror are unlimited in time of use allowed.

Subscription & Billing

How does billing work?

Plans are subscription-based and auto-renew monthly for the 30 day subscription. An annual subscription is available for a one-time payment at a reduced monthly price. Cancel auto-renew at any time.

Can I pause or cancel my subscription?

Yes. Go to Account → Billing → Manage Plan. Cancelling stops renewal but you keep access until the end of the paid period.

Do you offer team or enterprise plans?

Yes. Organizations can purchase multiple seats and access admin dashboards. Contact support@theleaderslab.io for pricing.

Privacy & Security

Who can see my recordings and reports?

Only you (and any coach you explicitly invite). We don’t share your sessions with managers or third parties.

How is my data protected?

We use encrypted storage, secure connections (HTTPS), and comply with relevant privacy laws such as GDPR and CCPA.

Can I delete my data?

Yes. You can delete individual sessions or request full account data deletion via Account → Privacy.

Troubleshooting

My microphone/camera isn’t working. What should I do?

  • Check browser permissions (allow mic/camera).
  • Refresh the page or restart your browser.
  • Try a different browser (Chrome or Edge recommended).
  • If issues persist, contact support.

Sidekick Coach won’t connect to my meeting.

Make sure you’ve granted integration permissions for your meeting platform (see Settings → Integrations). Some corporate security settings may block it; contact your IT team if needed.

My video upload is taking too long.

Videos larger than 500MB or with very slow connections can take time. Compress the file or check your internet speed. If it fails, retry or contact support.

Advanced / Program Integration

Can I use TheLeadersLab.io alongside a human coach?

Yes we recommend it! Many users pair AI insights with human coaching. You can share session reports with your coach for deeper reflection.

Can this integrate with leadership frameworks (e.g., LPI 360)?

Yes. Your platform can complement existing leadership assessments. You can upload LPI feedback or other assessment insights to guide your practice focus.

Will the AI replace human feedback?

No. It’s designed to augment human coaching — providing practice, feedback, and reminders between coaching sessions.